Go-Duka ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services, including our integrations with third-party marketing services such as Google, Meta (Facebook/Instagram), and TikTok.
Table of Contents
1. Introduction
Go-Duka provides e-commerce and online store solutions for businesses, along with marketing tools that integrate with Google (Shopping Ads, Analytics), Meta (Facebook and Instagram Marketing API), and TikTok (TikTok for Developers API). This policy describes our practices regarding the information we collect and how we use it.
2. Data We Collect
We may collect:
- Account information: name, email, phone number, business details when you register.
- Transaction data: orders, payments, and delivery information.
- Usage data: how you use our platform, pages visited, and features used.
- Marketing integration data: when you connect Google, Meta, or TikTok accounts, we receive data necessary to provide those services (e.g., campaign data, analytics, posting permissions).
3. Third-Party Integrations (Google, Meta, TikTok)
Our platform offers marketing integrations with:
- Google: Google Shopping Ads, Google Analytics, and related services. We use Google APIs in accordance with Google's API Services User Data Policy.
- Meta (Facebook & Instagram): Marketing API for ads, posting, and analytics. Data is used as permitted by Meta's terms and your authorizations.
- TikTok: TikTok for Developers API for marketing, content posting, and analytics. See Section 4 for details.
For each integration, we only access data that you explicitly authorize through the provider's OAuth or connection flow. We do not use your data for purposes beyond providing and improving our services.
4. TikTok Integration
When you connect your TikTok account to Go-Duka, we use TikTok's Developer API to:
- Manage your TikTok marketing campaigns
- Post content to TikTok on your behalf (with your authorization)
- Access TikTok analytics and metrics
- Sync product catalogs for TikTok advertising where applicable
Data We Access
We may access your TikTok account information, campaign data, and content posting capabilities as authorized by you through TikTok's OAuth flow. We do not collect or store your TikTok login credentials; access is managed via secure tokens provided by TikTok.
Data Sharing
We share necessary data with TikTok to provide marketing services. TikTok's use of your data is governed by TikTok's Privacy Policy.
Your Control
You can revoke TikTok access at any time through your Go-Duka account settings or directly through TikTok. Revoking access will disable TikTok-related features in your Go-Duka account.
TikTok's Policies
Your use of TikTok features through Go-Duka is also subject to TikTok's Terms of Service and TikTok's Privacy Policy. We recommend reviewing them.
5. How We Use Your Data
We use collected data to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Operate marketing integrations (Google, Meta, TikTok) as you configure them
- Send support and administrative messages
- Comply with legal obligations and protect our rights
6. Data Sharing
We do not sell your personal data. We may share data with service providers (e.g., hosting, analytics, payment processors) and with third-party platforms (Google, Meta, TikTok) only as needed to provide the integrations you have enabled. We require these parties to protect your data and use it only for the purposes we specify.
7. Your Rights
Depending on your location, you may have the right to access, correct, delete, or export your personal data, or to object to or restrict certain processing. To exercise these rights or ask questions about your data, contact us at the details in Section 10.
8. Cookies
We use cookies and similar technologies for authentication, preferences, and analytics. You can manage cookie settings in your browser. Disabling certain cookies may affect site functionality.
9. Security
We implement technical and organizational measures to protect your data. Access tokens for Google, Meta, and TikTok are stored securely and used only to provide the services you have authorized.
10. Contact Us
For privacy-related questions or requests, contact us at:
Email: [email protected]
Phone: 0717 563 148
Go-Duka is operated by Bunika Solutions.